RECURRING SERVICES

Price is determined by 2 factors after your First Time Cleaning:
1) The square footage of your house, and
2) Input from the team that comes to clean your home for that First Time.

PETS & ANIMALS

Please secure your pets appropriately (i.e. travel crate or kennel or backyard). We are always kind to your pets, but Mrs Clean can not be responsible for them.

REDOS & COMPLAINTS

Any complaints or notices regarding the service performed by MrsClean must be reported to the company within 24 to 48 hours from the date the service has been completed for any redo’s to be valid and considered. Any complaints or other notices should be sent to Amalia@MrsCleanMckinney.com with the customer’s name, address, contact information, date the service was performed, and a detailed description of each complaint or notice. Please note that any property or home that has not been properly maintained for an extended length of time will be subdued to revision of the Company’s management team before any redo is scheduled.

LATE CANCELLATIONS/LOCK OUTS

Appointment cancellations must be made at least 48 hours prior to the scheduled appointment time.  
Someone must be available to allow the team access to the premises at the time of appointment.
Failure to comply will result in a 50% cancellation fee.

RETURNED CHECK OR CREDIT CARD FEE

A $30.00 fee will be assessed for all cancelled or returned checks and declined payments.

SERVICE

All schedule changes are handled directly with the company through Amalia@MrsCleanMckinney.com

or by calling  972-529-9948. 

Schedule changes cannot be handled through the Team that cleans the home. This helps avoid conflicts with unavailable cleaning times, since the team does not have full access to the company scheduling system.

 

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